Return & Refund Policy

At ResinHouse, we take pride in the quality of our jewelry and want every customer to be satisfied with their purchase.

If you receive a product that is damaged, incorrect, or has a manufacturing defect, you may be eligible for a return.

Return Request Period

Customers must inform ResinHouse within 2 working days of receiving the order if they wish to report a damaged, wrong, or defective product.

Requests made after this period may not be accepted.

Eligible Reasons for Return

A return may be accepted if:

• The product arrived damaged

• You received the wrong product

• The product has a manufacturing defect

To help us review your request, we may require clear photos or videos of the product and its packaging.

Return Shipping

If the return is approved because the product was damaged, incorrect, or had a manufacturing defect, ResinHouse will provide a free return solution.

Refund Policy

Refunds are available only for eligible non-customized products that are returned and approved under this policy.

Customized products are not eligible for returns or refunds because they are specially made according to the customer's requirements.

Refunds will only be processed after the returned product has been received and inspected by ResinHouse.

Customized Jewelry

Customized jewelry cannot be cancelled once the order has been confirmed or production has started.

Customized products are non-returnable and non-refundable.

Jewelry Hygiene Policy

For hygiene and safety reasons, certain jewelry items, including earrings, may not be eligible for return unless the product is damaged, incorrect, or has a confirmed manufacturing defect.

Return Conditions

Returned products must be:

• Unused

• In their original condition

• Returned with original packaging where applicable

• Free from damage caused by the customer

Returns may be rejected if the product has been used, damaged after delivery, altered, or mishandled by the customer.

For any return-related questions, please contact ResinHouse customer support.

Privacy Policy

At ResinHouse, we respect your privacy and are committed to protecting the personal information you provide when using our store.

This Privacy Policy explains how we collect, use, and protect your information when you visit our online store or place an order with us.

Information We Collect

When you place an order or interact with our store, we may collect information such as:

• Full name

• Delivery address

• Email address

• Phone number

• Order details

• Payment-related information required to process your order

• Information you provide when contacting customer support

How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm and communicate order details

• Provide customer support

• Process returns, exchanges, or refunds where applicable

• Improve our products, services, and shopping experience

• Prevent fraud or misuse of our services

• Contact you regarding your order

• Send marketing and promotional communications where applicable

WhatsApp Marketing

With applicable customer consent or where permitted by applicable law, ResinHouse may use WhatsApp to communicate promotional offers, product updates, or other marketing messages.

You may request to stop receiving marketing communications at any time by contacting us or following the available opt-out instructions.

Cookies

Our store may use cookies and similar technologies to improve website functionality, understand how visitors use our store, remember preferences, and improve the overall shopping experience.

Cookies may also be used for analytics and marketing purposes.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the store.

Sharing Your Information

We may share necessary information with trusted service providers, such as delivery and payment service providers, only when required to process and fulfill your order or provide related services.

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices

You may contact us regarding your personal information or marketing preferences.

You may also request to stop receiving promotional communications from us.

Children's Privacy

Our store is not intended for children to independently place orders or provide personal information without appropriate parental or guardian involvement.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updated version will be posted on this page.

Contact Us

For privacy-related questions or concerns, please contact ResinHouse at:

Email: resinhous01@gmail.com

We will make reasonable efforts to respond to privacy-related inquiries.

Shipping Policy

At ResinHouse, we aim to deliver your order safely and as quickly as possible across Pakistan.

Delivery Time

Regular Products

Orders for regular products are generally delivered within:

4–5 working days

Customized Products

Customized jewelry may require additional preparation and production time. These orders are generally delivered within:

5–7 working days

Delivery times may vary slightly depending on the product, customization requirements, location, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Charges

We offer:

Free delivery on orders of Rs. 2,999 or above.

For orders below Rs. 2,999, applicable delivery charges may apply and will be communicated or displayed during the order process.

Customized Products

Customized jewelry requires advance payment before production begins.

Once production of a customized product has started, the order cannot be cancelled or returned.

Order Tracking

Where tracking information is available, customers may receive order tracking details through the contact information provided during checkout.

Delivery Address

Customers are responsible for providing accurate and complete delivery information. ResinHouse is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delivery Delays

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to courier operations, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

If you have any questions about your order or delivery, please contact our customer support team.

Thank you for choosing ResinHouse.